Key responsibilities of the job.
• Troubleshoot diesel tractor systems over the phone, email, and through Salesforce with KIOTI dealers.
• Troubleshoot diesel compact construction systems over the phone, email, and through Salesforce with KIOTI dealers.
• Clear communication of technical information on diesel tractor and CCE systems.
• Understand all KIOTI diagnostics software with the ability to use it if requested to do so.
• Follow through with engine failure analysis and engine failure worksheets.
• Coordinate and conduct technical training workshops through KIOTI University.
• Reporting, tracking, and follow-up of technical issues to Engineering.
• Be proficient with the parts ordering system.
• Authorize warranty purchases depending on the parameters.
• Follow warranty processes and procedures.
• Perform key responsibilities with minimal supervision.
• Be willing to take on extra responsibilities once presented.
• Assist in testing and operating prototype equipment.
Educational and physical requirements
• High School Diploma or equivalent and a minimum of 3 years of related technical experience required
• Mechanical aptitude and awareness of product performance/engineering standards.
• MS Office skills required
• Salesforce experienced preferred
• Microsoft Dynamics SL preferred
• CRM experience preferred
• Strong verbal and written communication skills.
• Prior experience working with a Learning Management System (LMS) or in a training environment preferred.
