Crossroads Ford

Crossroads Ford of Waynesville is a Ford franchise at 524 Russ Avenue in Waynesville, North Carolina, established in 1950 and serving the western NC mountains for more than 75 years. The dealership earned the 2022 Ford President's Award, Ford Motor Company's highest honor for customer service, placing it among the top-performing Ford stores in the country. Customer ratings reflect that standard: 4.7 stars on CARFAX and 4.8 stars on KBB.

The service department handles factory maintenance and repairs across the full Ford lineup, with certified technicians serving Waynesville, Asheville, Black Mountain, Brevard, Bryson City, Cherokee, Gatlinburg, Hendersonville, and Sylva. Waynesville sits in Haywood County near the entrance to Great Smoky Mountains National Park, and the mountain terrain puts real demands on vehicles that flat-country markets do not see: elevation changes, unpaved roads, and seasonal conditions generate a higher share of drivetrain and suspension work that keeps the service side consistently engaged.

For a Ford-trained technician, Crossroads Waynesville offers a rare combination of small-market stability and genuine operational excellence. A President's Award dealership is one that has demonstrated sustained customer satisfaction across both sales and service, measured and verified by the manufacturer. The western NC mountains are one of the more livable parts of the state, with a strong outdoor culture, manageable cost of living, and a pace of life noticeably different from the major metro markets. It is the kind of place and shop where a long career makes real sense.